Refund policy
Because all items at My Custom Gifting are made-to-order and personalized, we are unable to offer refunds or exchanges for reasons such as change of mind, incorrect personalization details submitted, or general dissatisfaction.
Refunds for Damaged Items
We’re committed to delivering quality. If your item arrives damaged or defective, we’re happy to make it right.
To request a replacement or refund:
- Email us at info@mycustomgifting.com
Please contact us within 7 days of receiving your item and include photos of the damage so we can assist you quickly.